Refund policy

At SCOPUS store, we strive to deliver high-quality products and a smooth shopping experience. Please read our return and refund policy carefully before placing an order.

🔄 Return Eligibility

We accept returns only under the following conditions:

The product is damaged, defective, or incorrect
The issue is reported within 48 hours of delivery
Clear unboxing video and photo proof is provided

📌 Without proper proof, returns/refunds will not be processed.

❌ Non-Returnable Cases

We do NOT accept returns or refunds for:

Change of mind
Wrong product selection by customer
Size/fit issues
Minor color/design variations
Delayed delivery due to courier

📦 Damaged / Defective Products

If you receive a damaged or wrong item:

Contact us within 48 hours
Share:
- Order ID
- Unboxing video (mandatory)
- Photos of the product

✅ After verification, we will offer:

Replacement (preferred), or
Refund (if replacement unavailable)

🚚 Return Process

Once approved, we will arrange a reverse pickup or guide you for return shipping
Product must be unused and in original packaging

💸 Refund Policy

Refunds are processed within 5–7 business days after approval
Amount will be credited to:
- Original payment method, or
- Bank account (for COD orders)